What format are the files?
Microsoft Word (.docx) documents and Microsoft Excel (.xlsx) workbooks. They open in Word and Excel, and in the free Google Docs and Google Sheets. They are not Canva links or flat PDFs, so you can change any word, add your logo and print as many copies as you need.
Do I need Microsoft Office?
No. With a free Google account, upload the files to Google Drive and open them with Google Docs; for the spreadsheets, open the file and choose File › Save as Google Sheets. The spreadsheets use only functions that both Excel and Google Sheets support, and they contain no macros or add-ons.
How do I get the files after I pay?
Bought on this website: we email the files as one zip file from support@zambrworks.com to the address you used at checkout, within 24 hours, usually sooner. A person sends each order, so it isn't instant. Not there after 24 hours? Check your spam folder, then contact us. Bought on Etsy: it's an instant download, and the files are in your Etsy purchases. Nothing is shipped.
Which currency will I pay in?
Prices are in Canadian dollars (CA$). Visitors outside Canada also see an estimate in US dollars; it's a guide, not the price. Our Etsy shop lists prices in Canadian dollars, and Etsy may convert them to your currency at checkout; checkout on this website charges in Canadian dollars. The amount and currency shown at checkout are what you're charged; if that isn't your card's currency, your bank converts it and may add a foreign transaction fee.
Are the kits for the US or Canada?
Both, depending on the kit. The home daycare kits come in a US edition (IRS methods, state licensing) and a Canadian edition (CRA child care receipts, business-use-of-home %, km logbook, provinces and territories). The cleaning, pressure washing and lawn care kits are written for US businesses (miles, state rules, IRS mileage rate) but are fully editable, so you can adapt the wording anywhere. Documents are Letter size.
Is this legal or tax advice?
No. The kits are practical templates and calculators. They include reminders to check your state rules and to ask a tax professional, and you should do both before you rely on a policy or a deduction.
Can I get a refund?
Bought on this website and changed your mind before we've emailed your files? Email support@zambrworks.com and we'll refund you in full, no questions asked. Once the files are sent, they can't be returned, so we don't offer change-of-mind refunds. If something doesn't open, doesn't work, or isn't what you expected, contact us and we'll make it right. Etsy purchases are an instant download, so the before-sending refund doesn't apply to them. Etsy's and Link's (Stripe's) refund policies and your consumer rights still apply; see the terms.
Can I share or resell the templates?
You can use and edit them in your own business as much as you like, including handing completed forms to your clients and families. You can't resell, share or give away the templates themselves. See the license.